We are happy about you visiting our website. We would like to introduce you to the responsible authority in terms of data protection law as applicable:
CDLG GLOBAL UG (haftungsbeschränkt)
represented by the Managing Director Christopher Hähn
Pappelallee 78/79
10437 Berlin
Phone: +49 (0) 30 417 335 89
E-mail: hello@neopaq.de
You may request us anytime to provide information about the personal data stored about you free of charge. To avoid misuse, this will require personal identification.
We collect inventory data as far as it is necessary to establish, negotiate or amend a contract (including one without remuneration) between us and the user.
This can be: customer data (for example name, address), contact data (for example e-mail address, phone number), service data (for example services ordered, duration, payment).
Upon establishing the user relationship, we will ask you for this data (for example name, address and e-mail address) and will also tell you which of the information is required to establish the user relationship.
When you access our website, usage data is generated that is technically necessary to deliver the site, as well as usage data that we collect to evaluate the use of our website. This may include: details of the access (e.g. pages opened, time and duration of the visit), content data (e.g. data, text or images you enter or upload) and technical details (e.g. browser, device, IP address).
We only compile usage data for evaluation pseudonymously.
Insofar as information is stored on or read from your device for this purpose (e.g. by cookies or analytics scripts), this is done only with your consent pursuant to Art. 6 para. 1 (a) GDPR, which you may withdraw at any time with effect for the future via the cookie settings.
Otherwise, the legal basis is our legitimate interest pursuant to Art. 6 para. 1 (f) GDPR in evaluating and improving our website; you may object to this processing at any time.
Details of the services used can be found in the respective sections of this policy.
Our Website is presented in the Internet by a service provider.
We use the service of 1&1 IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany.
We have concluded a data processing agreement with our provider.
With this contract, our provider is obliged to process the data according to our instructions.
You can find more information on data processing at our provider in his privacy policy at https://www.ionos.de/terms-gtc/terms-privacy.
The legal basis for this data processing is on the one hand our legitimate interest in a technologically perfect online offering and its design and optimization in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, and, on the other hand, our contractual or pre-contractual legal relationship in accordance with Art. 6 para. 1 (b) GDPR.
Each time this website is used, our provider processes information in so-called server log files, which your browser transmits automatically whenever a website is accessed. This data consists of:
This data is processed in order to deliver the website, to ensure its secure and trouble-free operation and to analyse errors; this includes detecting and warding off attacks and abusive access. We do not evaluate the log files in order to identify you personally; they are attributed to a person only where this is necessary to investigate an attack or a malfunction. The log files are deleted as soon as they are no longer required for these purposes; they are retained for longer only insofar as a security incident needs to be investigated.“
Our website is made available on the internet by a service provider (provider or hoster). We use the service of Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany (hereinafter "Hetzner").
We have concluded a data processing contract with our provider.
Accordingly, our provider is obliged to process your data only on our behalf and in accordance with our instructions.
Further information on data processing by our provider can be found in their privacy policy at https://www.hetzner.com/rechtliches/datenschutz/.
The legal basis for this data processing is, on the one hand, our legitimate interests pursuant to Art. 6 para. 1 lit. f GDPR in the provision and use of our website on the internet and, where relevant, also the legal permission to store data in the context of the initiation of a contractual relationship pursuant to Art. 6 para. 1 lit. b GDPR.
Each time this website is used, our provider processes information in so-called server log files, which your browser transmits automatically whenever a website is accessed. This data consists of:
This data is processed in order to deliver the website, to ensure its secure and trouble-free operation and to analyse errors; this includes detecting and warding off attacks and abusive access. We do not evaluate the log files in order to identify you personally; they are attributed to a person only where this is necessary to investigate an attack or a malfunction. The log files are deleted as soon as they are no longer required for these purposes; they are retained for longer only insofar as a security incident needs to be investigated.
Insofar as we send you advertising by email, we do so only with your consent or – for our own similar offers to existing customers – insofar as the law permits this without consent. You may object to the use of your email address for advertising at any time.
Generally, your data will only remain stored as long as required by the purpose of the respective data processing. Storage beyond that is possible in particular if it is still required for pursuing our rights or for other legitimate interests of ours.
For your inventory data which were necessary to perform a contract (including one without remuneration), this means that we store this data until the complete performance or termination of the contractual relationship plus the statutory limitation periods plus an adequate extra time for potential interruptions of the limitation period.
For your usage data which was collected in the course of your use of the website, this means that we will store it only for the time still required for the proper functionality and the security of our website and as long as we still have a legitimate interest. Statistical information will be primarily stored by us in pseudonymous form.
Beyond that, we still store your data for as long as we are required to do so by law. This concerns in particular commercial and tax-law retention obligations; in this respect, we store your data for their duration.
Our website uses exclusively technically necessary cookies. These are required for the website to function (for example, to store your entries during a visit). No consent is required for this, and your behaviour is not evaluated for advertising or statistical purposes. These cookies are automatically deleted at the end of your visit or once their technical function has expired.
Independently of this, you can also control the storage of cookies through your browser: you can block cookies entirely or in individual cases and delete cookies that have already been stored at any time. The manufacturers of common browsers explain how to do this:
If you block cookies completely, this may limit the functionality of our website and other websites. Information on advertising cookies from third-party providers and how you can manage them can be found at www.youronlinechoices.eu.
In order to obtain your consent to store certain cookies on your device and to document this in line with data protection law, and in line with our legal obligations under Art. 6 para. 1 sentence 1 (c) GDPR and our legitimate interest in accordance with Art. 6 para. 1 (f) GDPR, we use the product NEOPAQ Consent-Banner (eigenentwickelt, First-Party) of CDLG GLOBAL UG (haftungsbeschränkt), Pappelallee 78/79, 10437 Berlin.
Upon opening our website, the following data will be sent to NEOPAQ Consent-Banner (eigenentwickelt, First-Party): your consent or the withdrawal of your consent for placing cookies, a cookie placed in your browser by NEOPAQ Consent-Banner (eigenentwickelt, First-Party), type and version of your browser, information about your device, the time of your visit to our website as well as your IP address or information derived from it (e.g. country or region).
These data are used to implement your cookie selection and to be able to prove that you have given or withdrawn your consent.
Whether and in what form the IP address is shortened and how long the records are stored can be found in the provider's privacy information.
You can find detailed information about the purpose of the collected data and about the privacy policy of NEOPAQ Consent-Banner (eigenentwickelt, First-Party) at: https://neopaq.de/datenschutz/
You can withdraw or adjust your consent at any time with effect for the future by opening the cookie settings on our website again. The lawfulness of processing carried out until withdrawal remains unaffected. In addition, you can delete cookies that have been set in your browser; information on this can be found in the chapter “Cookies” of this privacy policy. Alternatively we offer an opt out right here. Cookie-Einstellungen ändern
We dislike spam as much as you do. We will therefore not transfer your data to third parties, unless permitted by law.
Transfer of customer data may either
If your data are transferred to third parties, this is mentioned in this privacy policy.
Insofar as we transfer personal data to countries outside the European Union, in particular the USA, in accordance with the provisions set out below, we will only carry out such a transfer where an adequate level of data protection, appropriate safeguards or your consent, and thus a transfer permitted under the GDPR, is in place.
You may request us anytime to provide information about the personal data stored about you free of charge. To avoid misuse, this will require personal identification.
You may at any time demand from us that we correct (or complete) incorrect data as well as a limitation of the processing of data or deletion of your data. This applies in particular if the reason for processing the data is no longer valid, if a required consent has been revoked and there is no other legal basis or if our data processing is unlawful. We will then correct, block or even delete your personal data without delay as far as permitted by law.
The right to object to advertisement is governed by our text regarding consent:
Regarding any consent, you have the right to revoke any consent given to us for the processing of your personal data at any time.
You just need to contact us without any particular formal requirement, for example by e-mail to the address given in our legal notice or – where we offer this – via a contact form or an unsubscribe link.
Your withdrawal has no effect on the legality of the data processing carried out up to that point.
Subject to the conditions of Art. 20 GDPR, you may request that we provide you with the data you have provided to us in a structured, commonly used and machine-readable format or – where technically feasible – transmit it to another controller.
If you feel that our data processing has violated any of your rights, you may file a complaint with the competent regulatory agency (here you find a list of the agencies).
Whenever we ask you for your consent for the processing of your data, we will inform you in clear language and in an easily accessible way about the cases for which you will be granting your consent. Any consent that we ask you for is voluntary.
Regarding any consent, you have the right to revoke any consent given to us for the processing of your personal data at any time. You just need to contact us without any particular formal requirement, for example by e-mail to the address given in our legal notice or – where we offer this – via a contact form or an unsubscribe link. Your withdrawal has no effect on the legality of the data processing carried out up to that point.
If and when factual or legal reasons will compel us to amend the Privacy Policy, we will update this page accordingly. This will not change the consent provided by the user.
When you enter data on our website, whether in a contact form, during the registration process, when you log in or for payment purposes, the website, where you enter the data, is encrypted. Thus, third parties can not read what you enter. You will recognise the encryption by the lock symbol in your browser and by the URL beginning with “https“ instead of “http“.
When you fill out a contact form or when you send us an e-mail or another electronic message, your information will be stored for the processing of the request, for possible follow-up questions or for other related questions and will only be used to follow up with the request.
Your data will be transferred in an encrypted manner, preventing third parties from reading your data while it is being entered.
Basis for this storage is the safeguarding of our legitimate interests in regard to communication with interested users pursuant to Art. 6 para. 1 (f) GDPR and in the case of inquiries prior to entering into a contract also the performance of a contract pursuant to Art. 6 para (b) GDPR.
Your data remains stored for as long as the processing of the request requires, in particular as long as the storage is still necessary to perform the contract, to pursue our rights or for our other legitimate interests or we are compelled by law to keep your data stored (for example based on tax-law requirements to maintain files).
On our website, you find a contact form, through which you may request a specific offer for our goods and services. We will ask for for the necessary data as in the form, so we can prepare the offer.
Your data will be entered in an encrypted manner, so that third parties cannot read your data while being entered.
The legal basis for this storage is our legitimate interest in communication with interested users in accordance with Art. 6 para. 1 (f) GDPR and in case of contractual requests also the storage of contractual data in accordance with Art. 6 para. 1 (b) GDPR.
These data remain saved until you will terminate your access by sending an e-mail to the e-mail address listed in the "About Us" section. After that, they will remain stored in connection with the necessary performance of the contract (see the section on user/contract data).
We refer with links to our social media presences.
When you follow any such link to the social media site, your data will be broadcasted to that site.
The social media site will normally store a cookie in your browser and to your account information there, especially, if you are logged into your social media account on the site.
The social media site can analyse your use of the platform and your browsing habits and will use these for targeting advertisements based on your interests.
That can lead to ads being shown to you when browsing in- and outside of the social media site.
Please inform yourself about the use of your data on these sites and use them only, when you agree to that use of your data, that happens on that social media site, in particular, when you are not using that social media site for the first time.
We have added links to all the privacy policies of the social media site for your information.
Our website uses links to our presence in the social network of Facebook by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland. It is just a normal link. Thus, when you open our site, Facebook will not learn of your visit to our website. But once you click on the link, you will be led to Facebook, allowing Facebook to learn that you have visited out site.
Your data will be forwarded by Facebook Ireland on the base of the standard contractual clauses to Facebook USA. Furthermore this provider is certified according to the EU-US Data Privacy Framework. This means that the transfer of data to the USA is possible in a legally secure manner on the basis of the adequacy decision concluded on 10.07.2023.
The collection and use of your data which is possibly carried out by Facebook after clicking on the link is beyond our knowledge or control. You may find further information in Facebook’s privacy policy at https://en-gb.facebook.com/policy.php.
Our website uses links to our presence in the social network of Instagram by Instagram LLC, now Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland.
It is just a normal link. Thus, when you open our site, Instagram will not learn of your visit to our website. But once you click on the link, you will be led to Instagram, allowing Instagram / Facebook to learn that you have visited out site.
Your data will be forwarded by Meta Platforms Ireland on the base of the standard contractual clauses to Meta Platforms USA. Furthermore this provider is certified according to the EU-US Data Privacy Framework. This means that the transfer of data to the USA is possible in a legally secure manner on the basis of the adequacy decision concluded on 10.07.2023.
The collection and use of your data which is possibly carried out by Instagram/Facebook after clicking on the link is beyond our knowledge or control. You may find further information in Instagram’s privacy policy at
https://privacycenter.instagram.com/policy.
Our page uses links to our presence on the social network LinkedIn, provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland, as a subsidiary of LinkedIn Corporation, 2029 Stierlin Ct. Ste. 200 Mountain View, CA 94043, USA.
It is just a normal link, which means that upon opening our page, LinkedIn won't learn anything of your visit to our website. But when you click on the link, you will be taken to LinkedIn, and then LinkedIn will also learn that you visited our page.
Thus, your data may be forwarded to the USA.
We have neither knowledge of, nor any influence on the possible collection and processing of your data by LinkedIn after clicking on the link. Further information can be found in LinkedIn's privacy policy at https://www.LinkedIn.com/legal/privacy-policy?_l=de_DE.
As long as you have consented to the use of advertising and marketing cookies, such as the Meta Pixel, when visiting our website, we use the Meta Pixel for our marketing communication and to evaluate the success of our marketing efforts. The legal basis is exclusively your consent pursuant to Art. 6 (1) (a) GDPR; this also applies to storing and reading information on your device.
The Meta Pixel is a reach measurement service used on this website. It is provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
The technology implemented by the Meta Pixel allows us to measure the reach and the resulting sales (so-called conversions) of our ads on Facebook, thus improving our advertising communication. Moreover, it enables us to target users who have already visited our website more precisely with advertisements on Facebook. We can also use the data to create so-called Custom Audiences. Here, Facebook evaluates data from users of our website to identify people with similar interests.
The Meta Pixel stores a cookie on your computer, through which Meta recognizes that you have visited our website if you are logged into Meta or log in again. We only receive aggregated reports from Meta; we cannot identify individual persons from them. Meta, however, processes the underlying data as personal data.
For more information on how Meta handles your data, please refer to Facebook's privacy policy at: https://www.facebook.com/about/privacy. Your data will be transmitted by Meta Ireland based on standard contractual clauses to Meta in the USA. Meta is also certified under the EU-US Data Privacy Framework. This makes it legally secure to transfer data to the USA based on the adequacy decision concluded on 10.07.2023.
Meta can link this data to your respective user profile. Meta may use the data for its own advertising purposes according to the Meta Data Use Policy (https://www.facebook.com/about/privacy/).
If you are under 16 years of age, your consent is only valid with the authorisation of the holder of parental responsibility (Art. 8(1) GDPR). In this case, please contact the e-mail address given in our legal notice.
Meta offers you various settings for the remarketing function and Custom Audiences, which you can access here if you are logged into Facebook. Without a Meta account, you can also make settings at the European Interactive Digital Advertising Alliance and prevent being targeted with advertising here.
You can withdraw your consent at any time with effect for the future by opening the cookie settings on our website and adjusting your selection. The lawfulness of the processing carried out until the withdrawal remains unaffected.
For video conferences, webinars and online meetings we use the service "Zoom". The provider is Zoom Communications, Inc., 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113, USA.
When you take part in a meeting or webinar, Zoom processes the data required for this purpose — in particular your (display) name, your email address, information about your device and your connection and, depending on your selection and the features of the meeting, audio, video and chat content.
This processing serves to enable the meeting you wish to attend.
Where we ask you separately for your consent — for example for a recording — we process the data concerned solely on that basis; you may withdraw any consent given at any time with effect for the future.
In this context, data may be transferred to Zoom in the USA. An appropriate basis for this exists: the European Commission has determined that accordingly certified companies in the USA ensure an adequate level of data protection; Zoom is certified accordingly. In addition, contractual safeguards are in place to protect your data.
Further information on how Zoom handles your data can be found in Zoom's privacy statement at https://www.zoom.com/en/trust/privacy/privacy-statement/.
Based on our legitimate interest in an economically sound online offer in accordance with Art.6 para. 1 (f) GDPR, we take part in the Digistore24 partner programme, offered by Digistore24 GmbH, St.-Godehard-Strasse 32, 31139 Hildesheim, Germany.
On our website, there will be advertisement for offers sold by Digistore24 and links to offers by Digistore24. If you click on an ad or such a link from our website, Digistore24 will recognise, thanks to cookies stored on your computer, that you have come from our website. We will receive an affiliate commission for this.
You can find information about the use of your data by Digistore24 in the privacy policy https://www.digistore24.com/page/privacy of Digistore24.
You can change the cookie settings on your computer or disable them altogether. We refer you to the general explanations about cookies in this Privacy Policy above.
In the context of our legitimate interest in a technically flawless online offer and its economically efficient design and optimization, we use, in accordance with Art. 6 (1) (f) GDPR, the integration of Google Reviews of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. This displays reviews of our services submitted by third parties in our Google Business Profile on our website. By clicking on the display, you will find our reviews on Google with further information.
When you visit our website, the widget is loaded from Google's servers.
As with every call on the Internet, Google records your IP address, the time of the visit to the website and the browser used (access data).
If you are logged into a Google account at the same time, Google may associate the visit with your account.
When you create a review, Google also records and stores your access data as well as your displayed name, your profile picture and the content of your review.
Your review is publicly visible.
Your data may be transferred to the USA in this process. Google LLC is certified under the EU-US Data Privacy Framework. This makes it legally secure to transfer data to the USA based on the adequacy decision concluded on 10.07.2023. In addition, Google bases the transfer on the European Commission's standard contractual clauses.
Further information on data processing at Google can be found in Google's privacy policy https://policies.google.com/privacy.
On our website, we link to products via affiliate programmes (e.g. Digistore24). If you click on such a link, the respective provider can use a cookie to track that the recommendation came from us — so that a commission can be correctly attributed. Where consent is required, these cookies are only set with your consent.
KI-Telefonassistentin für Erstgespräche
Wenn Sie auf unserer Website eine Anfrage stellen und einen Rückruf wünschen, ruft Sie unsere KI-Telefonassistentin Lena an. Wir nutzen dafür den Dienst Fonio (Anbieter: [Firmenname und Anschrift aus dem AVV mit Fonio eintragen]).
Verarbeitet werden Ihr Name, Ihre Telefonnummer, die Angaben aus Ihrer Anfrage und der Inhalt des Gesprächs.
Es gibt keine Tonaufnahme. Das Gespräch wird als Text mitgeschrieben und zu einer Zusammenfassung verarbeitet, damit wir Ihnen ein passendes Angebot machen können.
Rechtsgrundlage ist Art. 6 Abs. 1 lit. b DSGVO (Durchführung vorvertraglicher Maßnahmen auf Ihre Anfrage). Die telefonische Kontaktaufnahme erfolgt mit Ihrer Einwilligung aus dem Anfrageformular (Art. 6 Abs. 1 lit. a DSGVO), die Sie jederzeit widerrufen können.
Möchten Sie nicht mit einer KI sprechen, sagen Sie es im Gespräch; dann ruft Christopher de la Garza Sie persönlich zurück.
Die Mitschrift speichern wir, solange sie für die Anfrage und ein daraus entstehendes Projekt erforderlich ist.
Klick- und Scrollanalyse (Heatmaps)
Um zu verstehen, welche Bereiche unserer Website genutzt werden, und sie zu verbessern, werten wir aus, wohin Besucher klicken, wie weit sie auf einer Seite scrollen und wie lange einzelne Bereiche einer Seite sichtbar sind.
Dazu übermittelt ein Skript beim Verlassen einer Seite folgende Angaben an unseren Server app.neopaq.de: den Pfad der aufgerufenen Seite, die Breite des Browserfensters, die Höhe der Seite, die größte erreichte Scrolltiefe, die Positionen von Klicks in groben Bereichen der Seite sowie die Dauer, die jeder Bereich im sichtbaren Fenster war. Mausbewegungen und Eingaben werden nicht erfasst.
Gespeichert werden ausschließlich Tagessummen je Seite und Geräteklasse (Handy, Tablet, Desktop). Einzelne Besuche, Kennungen oder Cookies verwenden wir dafür nicht, und es werden keine Informationen auf Ihrem Endgerät gespeichert. Ihre IP-Adresse wird nur kurzzeitig im Arbeitsspeicher verarbeitet, um Missbrauch abzuwehren, und nicht gespeichert. Ein Rückschluss auf Ihre Person ist uns nicht möglich. Die Tagessummen werden nach 90 Tagen gelöscht. Der Server steht in Deutschland.
Sendet Ihr Browser das Signal „Do Not Track“ oder „Global Privacy Control“, findet keine Klick- und Scrollanalyse statt.
Rechtsgrundlage ist unser berechtigtes Interesse an der Verbesserung unseres Angebots (Art. 6 Abs. 1 lit. f DSGVO).
This is our current valid privacy policy from 2026-10-12
Last updated: 2026-10-12